We are looking for an Assistant Facilities Manager to ensure the safe, compliant, and efficient delivery of facility services as part of a key client contract.
This is a challenging and diverse role where no two days are the same, offering the opportunity to work alongside an excellent team in a fast-paced environment.
With strong opportunities for career progression, this role is perfect for someone looking to grow within the industry while making a real impact.
This role comes with a company car and the chance to develop your career within a supportive and dynamic team.
Job Description
Reporting to the Regional Facilities Manager (RFM), you will be responsible for leading and supervising onsite facility staff (Placemakers) as well as managing contractors across a designated regional area.
Working closely with our Placemaker teams, you will help create an outstanding workplace experience for our customers, ensuring high standards of service and operational excellence.
If you’re looking for a role that offers variety, responsibility, and the opportunity to progress, this is the perfect next step for you.
Key Responsibilities
Support contract management in service delivery and improvement
Maintain a safe and compliant working environment
Manage staff rostering to meet contractual requirements
Oversee and update documents (Audits, COSHH, H&S, SOPs)
Recruit, train, and develop frontline Placemakers
Ensure services are delivered commercially and efficiently
Manage customer queries and complaints appropriately
Complete all required reporting and administration on time
Control costs related to materials, labour, and agency use
Identify and maximise additional revenue opportunities
Supervise and manage staff effectively
Ensure compliance with recruitment and HR procedures
Conduct appraisals and development activities for staff
Implement succession planning for key roles
Collaborate with other ISS sectors to achieve corporate objectives
Professional and Personal Competencies/Qualifications
Supervision experience in facilities or cleaning services
Strong organisational skills and ability to work independently
Understanding of service outcomes and contract success
Performance management to achieve successful outcomes
Identifies and implements service improvements
Problem-solving skills for operational challenges
Strong leadership and communication abilities
Monitors and reviews team performance to meet targets
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
