Purpose of the Role The post holder will be part of a team based at either Derby, Ashgate or Oldbury. The post holder will provide a call handling/reception service and associated administrative service. A commitment to a quality service and excellence in all that DHU Healthcare undertakes are integral to the role and the development of the service. The post holder will participate in promoting and advancing DHU Healthcare CIC. Values, behaviors and principles The post holder is expected to lead by example in terms of role modelling the behaviors associated with our values. We are always: · Compassionate – we show kindness, consideration and understanding in everything we do – and demonstrate our caring nature to our patient, people and communities.· Accomplished – we are available day and night – a response, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual.· Respectful – we recognise the value that individual and team difference bring – welcoming views, listening, being honest, and learning from others’ experiences.· Encouraging – we believe everyone matters, so we inspire confidence in other – promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas. Key Areas of Responsibility & Accountability Administration Proactively provide general administration services and undertake clerical duties in a professional, timely manner, as and when requested. Maintain manual/computerised records as required to a high standard.Booking of meetings in a timely manner and associated tasks.Accurate typing and compilation of letters, as and when required.Efficient collation and recording of accurate audit of data, when requested.Compilation of general statistical/compliance data, in a timely accurate manner, when requested by the SMT. Accurately maintain and record sickness, annual leave and training records. Reception Answering reception calls using agreed protocols and standards in an efficient and courteous manner.Organise and maintain tidiness of the Advice Centre. General duties Adhering to all procedures, protocols and other relevant memoranda as appropriate.Providing assistance/training to new members of staff to ensure the maintenance of a high quality service, as and when required.Attending training and meetings as and when required to do so by Management.Maintaining strict confidentiality in relation to all issues concerned within the service and adhering to the requirements of the Data Protection Act 1984.Providing cover for sickness, bank holidays, annual leave, etc.Maintaining equipment – checking systems and printers as necessary and reporting any faults to senior member of staff.Adhering to Health and Safety Policy.Communicate outstanding issues to your manager or shift replacement before going off duty.Notifying Line Manager/s or Duty Supervisor of any circumstances which may affect the provision of a high quality service.Keeping our patients, the public and ourselves safe and well is part of every role in DHU. To maintain high levels of safety all staff are encouraged to openly report incidents and any risk identified in Datix.Assisting the NHS 111 Operational leads with number checks.Assisting the NHS 111 Operational leads with manual passing and faxing cases.Assisting the CQI Team maintain accurate and up to date desk top packs. Purchase orders and some invoice management from the SMT. Maintaining notice boards in line with the training administrator.General photocopying, printing and laminating.Ensure that where required stocks of stationery etc. are replenished.Supporting management with data input into spreadsheets.Supporting management with timesheet processing.Support and co-ordination of site events. Communications and Working Relationships Staff within DHU Healthcare CIC and related organisationsClinical and managerial staff within participating Primary Care TrustsClinical and other appropriate staff in local primary and secondary care servicesStaff within local authority Social ServicesAmbulance services Person Specification The job holder will have the relevant qualifications, experience and skills to excel in this job role, as further explained in the table below. Qualifications4 GCSEs Grades A-C or equivalent including English and MathsTyping/Word Processing RSA II qualification or appropriate Keyboard skillsExperiencePrevious working experience in a related fieldPrevious experience of working with the public in a busy environmentCommunication with a variety of peopleComputer experience (Microsoft Office) as well as email systems and other electronic mediaSkills and knowledgeEffective communication skills with a variety of media and all levels of staff with the company as well as external agenciesAttention to detailAbility to use initiativeExcellent and accurate record keepingExcellent telephone mannerGood at problem solvingListening skillsEffective time management – strong organisational skillsAbility to maintain strict levels of confidentialityJob circumstancesCommitment to roleAble to work unsocial hoursFlexibility to meet service/rota needsPersonal qualitiesProven team playerSense of humourPoliteProfessionalFlexibleGood at multi tasking Health & SafetyThe post holder is required to take responsibility for their own personal safety and that of otherpersons who may be affected by his/her acts or omissions at work. The post holder is required to comply with DHU Health Care CIC’s Health & Safety Policy and Procedures. Infection Prevention & ControlInfection Prevention & Control is pivotal in ensuring a safe & clean environment for both patients and staff.IP&C is everyone’s responsibility and strict adherence to the IP&C policy is expected of ALL employees of the organisation”. SafeguardingDHU Health Care is committed to safeguarding and promoting the welfare of Adults, Children and Young People and expects all staff and volunteers to share this commitment. DiversityDHU believe our workforce should be as diverse as the range of services we offer, and the communities we serve. We are committed to valuing and encouraging diversity throughout our workforce, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. As part of our mission, we are dedicated to eliminating discrimination.
