Operational Support Adviser
Bupa Place, Salford Quays, Manchester / Hybrid (in office 1 day a week)
£23,500 + Fantastic Benefits
Full time – 37.5 hours (Including shifts and weekend work)
Permanent
We make health happen.
Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.
No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
You’ll help us make health happen by
You will work as part of a team covering a variety of shifts on a rota basis including evenings, weekends and public holidays to ensure these service lines are covered and that customer demand is met.
The role is hybrid working, therefore flexibility to work both in a remote and office environment is required.
You will also contribute to the provision of a high-quality service to Bupa Health Clinics & UK Insurance Customers, Clients, Partners and Providers by working closely with operational staff members within Wellbeing Support Services at all levels.
Undertake general administrative and customer service duties as required e.g., managing mailboxes, data inputting, raising and payment of invoices.
Respond professionally to all telephone and external webchat enquiries, dealing with these in an appropriate manner ensuring that all queries are dealt with fully, efficiently and in line with Service Level Agreements.
Ensure compliance with operational control standards e.g. Quality Assurance standards, Privacy and Clinical Governance. Work within frameworks as set out by regulatory bodies, such as the Care Quality Commission and other external regulators.
What you’ll bring:
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
Enhanced pension and life insurance
Bupa health insurance as a benefit in kind
Option to join dental insurance scheme at a discounted rate
Access to our Digital GP platform on you mobile
Emotional wellbeing support
Access to family mental health line
Financial wellbeing channels
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role.
We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
