Front of House Supervisor The Portland Hospital, Great Portland Street, London Full time, 40 per week Shifts between 0800 and 1730 Monday - Friday with weekends required on rotation. Bank holidays and night shifts will also be required to meet operational needs Permanent Up to £29,469 per annum + excellent benefits We are seeking an experienced and dedicated Front of House Supervisor to lead and support our front-line teams, ensuring the delivery of exceptional customer service. You will play a key role in maintaining a welcoming and efficient environment for patients, visitors, and staff. This role requires a proactive individual with excellent leadership and communication skills, who is committed to upholding the highest standards of patient experience. The successful candidate will be required to work flexibly, including weekends, bank holidays, and night shifts, as required to meet the operational needs of the hospital. Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Front of House team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis. What you'll do: Supervision and Leadership: Provide day-to-day supervision of the front of house team, ensuring all staff deliver excellent customer service in line with hospital policies and procedures Hospital Rounds: Conduct regular rounds across the hospital to monitor the front of house operations, ensuring all areas are well-maintained, clean, and welcoming Patient Satisfaction: Act as a point of contact for patients and visitors, addressing concerns promptly and effectively to improve overall patient satisfaction. Identify opportunities for service improvement and implement appropriate changes Security and Safety: Collaborate with the security team, conducting routine checks to ensure security personnel are present and performing their duties effectively. Report any concerns promptly to the relevant departments Team Development: Provide training, mentoring, and ongoing support to front of house staff to enhance service delivery and promote a positive work environment Communication: Liaise with clinical and non-clinical teams to ensure seamless coordination of services and resolve any operational issues Incident Management: Respond to incidents and emergencies in a calm and professional manner, following established procedures Administrative Duties: Maintain accurate records, complete reports, and provide feedback to management on service performance What you'll bring: Proven experience in a supervisory role within a customer-facing environment, ideally within a healthcare setting Excellent communication and interpersonal skills with the ability to manage and motivate a team Strong problem-solving skills and the ability to remain calm under pressure Experience in a hospital or healthcare environment is highly desirable Familiarity with security procedures and incident management Why HCA UK? Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You’ll be eligible for: 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you Private Healthcare Insurance for treatment at our leading hospitals Private pension contribution which increases with length of service Season Ticket Loan and Cycle to Work scheme Group Life Assurance from day one Critical illness cover Enhanced Maternity and Paternity pay Corporate staff discount for all facilities including Maternity packages at The Portland Comprehensive range of flexible health, protection and lifestyle benefits to suit you Discounts with over 800 major retailers Culture and values At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values: Unique and Individual: We recognise and value everyone as unique and individual Kindness and compassion: We treat people with kindness and compassion Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity Reasonable adjustments We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them. #LI-AP1 Life with us means taking pride in your team and delivering the highest quality care. We’ll support your ongoing learning in an environment that features advanced equipment and practices, one of the best colleague-to-patient ratios in the UK and varied, interesting work. As part of HCA Healthcare US, the world’s largest healthcare company, we can also promise that you’ll learn from experts in every department and that your opportunities will be endless. With us, you’ll be empowered to achieve more in your career, and more for our patients. Visit our careers page for more information. HCA Healthcare: Over 50 years of creating a healthier tomorrow
