National Express are recruiting an experienced Lead Technician to join the team, based at our Stansted location. The successful candidate will play a pivotal role in maintaining the performance and reliability of our fleet. As the main on-site engineer, you will oversee daily maintenance operations, repair vehicle breakdowns, support the Engineering Manager, and ensure high standards of safety, compliance, and efficiency. This role is majority hands-on technical work alongside support of the Engineering Manager
What you'll do:
- Manage all daily vehicle defects and progress the repairs (both internally and through external suppliers)
- Act as the first point of contact for technical issues, offering expertise in diagnostics, troubleshooting, and repair
- Ensure all work complies with National Express standards and industry regulations, including DVSA and Health & Safety guidelines
- Provide support for the Engineering Manager by organising all aspects of vehicle maintenance and ensuring efficient workshop operations. This includes scheduling planned maintenance, coordinating reactive repairs, and prioritizing workloads to minimize vehicle downtime
- Collaborate with external suppliers and contractors to ensure timely completion of outsourced repairs while maintaining quality standards
- Maintain accurate records of all maintenance and repair activities, ensuring compliance with National Express documentation standards and regulatory requirements
- Assist in managing parts inventory, ensuring the availability of critical components while controlling costs
- Identify and report any recurring defects or patterns, recommending solutions to improve fleet reliability and reduce future issues
- Perform planned and reactive maintenance on vehicles, including mechanical, electrical, and body repairs
- Ensure timely resolution of vehicle defects to minimize downtime and support operational efficiency
- Diagnose and investigate faults on vehicles, where required using specialist diagnostic equipment, to carry out effective, appropriate, sustainable repairs
- Lead on the delivery of vehicles for service and manage the on-the-road performance
- Ensure the workshop is kept clean, organised, and operates to a high standard of housekeeping
- Regularly review health and safety procedures, ensuring they are followed by all team members to minimise risks and maintain a safe working environment
What you'll need:
- IMI Level III Bus and Coach Engineering & Maintenance or Equivalent (including Heavy Vehicles)
- Minimum of 3 years experience of working in a vehicle maintenance environment
- IRTEC Vehicle Inspection
- IRTEC Service Maintenance Technician
- Full CAT D PCV licence or willingness to work towards
- Familiarity with compliance and health and safety regulations related to vehicle maintenance and workshop operations
- Excellent communication and organisational skills
What we offer in return for your hard work and commitment...
- Free Bus & Coach travel for yourself on the National Express network
- Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network
- Life Assurance
- Company pension
- Employee Assistance programme
- Private online GP service
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.
We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
