Contract & Hours: Part-time, 22.5 hrs per week, 8am – 4pm, Monday to Wednesday.
Serve as the first point of contact for ITG, creating a positive and lasting first impression by being both professional and welcoming. Ensure the smooth and efficient operation of the reception area, handling all client and internal (ITG) enquiries and requests with promptness, clarity, and care.
Please be aware this is a 6 month fixed term contract.
Key Responsibilities:
- Provide a warm and professional welcome to clients and visitors, managing sign-ins and issuing visitor passes.
- Coordinate meeting room bookings, ensuring all necessary facilities and resources are available in advance.
- Handle incoming calls by answering, screening, and directing them to the appropriate individuals.
- Manage travel and accommodation arrangements for Senior Management, including hotel and transport bookings.
- Support the business with a range of administrative tasks as required.
- Manage incoming and outgoing deliveries, distribute mail across the business, and arrange couriers when needed.
- Maintain a tidy, organised, and welcoming reception area at all times.
- Monitor and restock basic office supplies, ensuring availability for employees and visitors.
- Arrange catering for business meetings and lunches as requested.
- Schedule appointments and manage meeting calendars for Senior Management when required.
- Represent ITG consistently with a professional appearance and positive attitude.
- Support the planning and execution of ad hoc internal company events.
- Prepare and distribute welcome boxes for new starters.
- Assist with the coordination and administrative support for the 'Employee of the Month' campaigns.
- Photograph new employees and update existing staff photos where needed.
- Support office health and safety initiatives, including First Aider, Fire Marshall, and general H&S responsibilities.
- Carry out additional ad hoc duties as assigned by the business.
- Excellent interpersonal and communication skills, with the ability to engage confidently and effectively with individuals at all levels and from diverse backgrounds.
- A professional, approachable, and friendly manner that creates a positive first impression.
- Highly organised with a proactive mindset, capable of working independently and managing time and priorities effectively.
- Proficient in Microsoft Office applications, with the ability to complete tasks efficiently and accurately.
- Comfortable and confident working autonomously for the majority of the time, with one day per week spent collaborating alongside the job-sharing Receptionist.
Work’s a treat!
On top of a competitive salary, you can expect a whole load of perks:
- 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
- Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
- Pension Scheme – helping you save towards your retirement home in the sun!
- Corporate Medical Cash Plan – claim back the cost of your medical treatments.
- Smart Working Options – spend up to 40% of your working week from home.
- So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
- Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
- Cycle to Work Scheme – save on the cost of biking to work.
- Monthly Employee Awards - Employee of the Month programme with £250 bonus
- Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
- Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
- Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
- Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.
We Value Diversity
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.
ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.
What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
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