Property Manager

Residential Management Group • Bristol, Bristol, United Kingdom • 5h ago

Residential Management Group, a large, established market leading property management company, is looking for an experienced Property Manager, based at our development at Lakeshore, Bristol.

The Property Manager's primary responsibility is to provide a property management service to a residential building, ensuring the building is managed in line with the client's expectations whilst providing an excellent customer service to residents and visitors.

What hours will I be working?

You will be working a 37.5 hour week, with core hours of 9am to 5.30pm, ideally with some flexibility to work outside of these hours when required, and work between 8am and 6pm.

What are some of the tasks you'll be undertaking as Lakeshore's Property Manager?

Professionally manage the development, providing a safe, secure and well maintained environment for residents.
With your thorough understanding of all services installed at the development, you will monitor these in line with the service level agreement with contractors and within the terms of the lease.
Construct an appropriate budget (in line with broad principles) to provide the key services for customers.
Oversee the work of the regular staff visiting the development, including contractors attending to carry out one-off repairs. Ensuring the communal areas of the building, garden and grounds, are cleaned and maintained.
Monitor the collection of service charges, to ensure the appropriate work can be funded and that credit control services are utilised when required.
Maintenance & Major works – ensure maintenance is carried using approved contractors and gain client consent when required. Ensure all consultation procedures are followed under Section 20 legislation.
Respond to referrals from the Customer Service Centre and action within 24 hours of receipt (i.e., complaints, correspondence and telephone calls).
Supervise and provide line management support for on-site staff, ensure compliance, arrange appraisals and resolve employee relations issues, seeking guidance when needed.

What skills and experience are we looking for from our Property Manager?

Previous experience in a similar role
An understanding of the Building Safety Act
An awareness of associated regulations and how changes might impact working procedures.
Ability to interpret leases.
A good understanding of accounts and the accounting process, to aid with reviewing service charge budgets vs expenditure
A friendly, positive and flexible work attitude to supporting multiple stakeholders
Excellent customer service skills
Good communication skills (verbal and written)
Ability to solve problems with diplomacy, empathy and patience
Able to complete tasks using relevant IT system i.e. recording data.

What do we offer you?

27 days annual leave (increasing with length of service), plus Bank Holidays
Option to buy/sell up to 5 days annual leave
Free Healthcare cashback Plan (claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Service
Pension scheme (contributions matched up to 7%) Life assurance (4 x annual salary).
As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers