Job Description:
Administrator/Receptionist
Bupa, Building One, Abbey View Business Park, St Albans, AL1 2PS
12 month fixed term contract
£28,100 + Fantastic Benefits
Full Time, 40 hours per week. Monday to Friday across shifts between 07:00-18:00
We make health happen
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
We are seeking a dedicated individual to ensure all administrative and receptionist activities at our Bupa centre are executed efficiently and effectively. This role is vital in maintaining the smooth operation of our centre and plays a crucial part in delivering exceptional customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to outstanding service will help create positive experiences for everyone who visits us.
You’ll help us make health happen by:
Greeting and welcoming customers
Answering, screening and forwarding incoming customer queries via phone calls and proactively managing emails
Maintaining a well presented reception and waiting areas
Ensureallcustomershavethecorrect paperworktosupporttheirvisit
Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled, where applicable
Collect post,open,datestamp,distribute,andpostoutgoingpost
Working as part of a team
Ensure compliance with the business Quality Management System
Key Skills / Qualifications needed for this role:
Excellent communication (Written and Verbal)
Deliver an outstanding Customer Service
Well organised, reliable and proactive attitude
Knowledge of Medical Terminology (desirable)
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
Interest- free annual travel Loan to enable the purchase of public transport annual season tickets
Wagestream - Have early access up to 40% of your earned wages within minutes
Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan
My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim tooffer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full time
Job Area:
Administration
Locations:
Clinic - St Albans
