Abhijeet Chauhan

Skills

Guest Relations & Customer Service
- Front desk operations (check-ins, check-outs, guest requests)
- Handling guest complaints and special requests
- Providing VIP and corporate guest services
- Ensuring customer satisfaction and high service standards

Night Operations & Security
- Managing night shifts and hotel security
- Conducting property walkthroughs
- Responding to safety incidents and medical emergencies
- Overseeing bar operations and closing procedures

Administrative & Financial Management
- Reconciling daily financial reports
- Updating booking systems and preparing handover notes
- Managing inventory and maintaining bar cleanliness

Technology & Software Proficiency
- Property Management Systems (PMS):OnQ, Room Racoon
- Customer Relationship Management (CRM) Software
- Microsoft Office Suite: Word, Excel, Outlook

Training & Team Collaboration
- Assisting in training new hospitality staff
- Working with event and catering teams for smooth event execution
- Supporting students as a teaching assistant

Multilingual Communication
- Fluent in English and Hindi (written and oral)

Additional Skills
- Event planning and coordination
- Time management and multitasking
- Strong problem-solving and decision-making abilities

About

A highly skilled and dedicated hospitality professional with over two years of hands-on experience in guest relations, administrative tasks, and team collaboration. Adept at managing night operations, handling financial reconciliations, and ensuring exceptional guest experiences in high-paced environments.

Guest Relations & Customer Service
- Successfully managed check-in and check-out procedures, ensuring seamless guest experiences at Hilton Liverpool City Centre and the Philharmonic Hotel.
- Handled guest inquiries, complaints, and special requests with professionalism and efficiency, contributing to positive reviews and repeat business.
- Delivered high-end hospitality services at Liverpool FC, catering to VIP and corporate guests, ensuring satisfaction and adherence to premium service standards.

Night Operations & Security
- Led night shift operations as Night Manager at the Philharmonic Hotel, overseeing security, maintenance, and guest service to ensure smooth overnight functions.
- Conducted property walkthroughs and responded to safety incidents, medical emergencies, and operational issues promptly.

Administrative & Financial Management
- Proficient in reconciling daily financial reports, updating booking systems, and preparing detailed handover notes for morning staff.

Technology & Software Proficiency
- Skilled in hotel property management systems such as 'OnQ' and 'Room Racoon', ensuring efficient booking and operational processes.
- Experienced in using MS Office, Outlook, and CRM software to handle guest communications and administrative tasks.

Training & Team Collaboration
- Assisted in training new staff at Hilton Liverpool City Centre, ensuring compliance with company policies and high service standards.
- Collaborated with event and catering teams at Liverpool FC to execute smooth, high-profile events.

Multilingual Communication
- Fluent in English and Hindi, ensuring effective communication with diverse guests and colleagues in international hospitality settings.

With a passion for delivering top-tier service and a strong background in night operations, financial management, and guest relations, I am eager to contribute my expertise to a dynamic hospitality team.