Alyssa Arif

Skills

I have strong customer service skills, having assisted customers both in person and online, ensuring they have a smooth and positive shopping experience. My experience includes cash handling, processing transactions accurately, and managing stock to keep the store organized. I am confident in sales, upselling products, and providing recommendations to meet customer needs. Working in fast-paced environments has helped me develop problem-solving skills, allowing me to handle customer inquiries and complaints effectively. I thrive in team settings, communicating clearly with colleagues to achieve sales targets while also being adaptable to changing demands. Additionally, my experience in online sales has given me a strong understanding of digital retail and customer engagement across different platforms.

About

I’m currently a Business Management with Marketing student at the University of Birmingham, and I have experience in customer service from working in a family-run shop and as an online sales assistant. In these roles, I interacted with customers, handled inquiries, and ensured they had a smooth shopping experience, whether in person or online. I’m confident in assisting customers, working as part of a team, and adapting to a fast-paced retail environment. I believe my experience in sales and customer service, combined with my understanding of consumer behaviour from my studies, makes me a strong fit for JD.