Christine Reece

Skills

Skills
• Educated to BA (Hons) degree level
• Previous experience working in caring roles requiring person centred approach
• Experienced and confident in managing challenging situations, de-escalate volatile behaviour with positive resolutions
• Ability to produce clear, accurate and concise written documentation
• Good numeracy and money handling skills
• Previous work experience within a busy administrative/customer-focused environment
• Excellent IT skills, including standard Microsoft Office packages and confidence working with new technologies
• Ability to organise and prioritise own work effectively and implement procedures in order to produce work to high standard within agreed timelines
• Attention to detail
• Able to contribute to team efficiency through sharing information and constructively supporting others
• Able to maintain good working relationships with a range of people, both colleagues and customers alike.
• Ability to adapt well to change and learn new skills
• Able to communicate effectively and with empathy

About

I live in the Hythe, Southampton area and I am available for fulltime employment immediately.
I am applying for the post of optical assistant, following a rather exciting but ill-informed period working at the Fawley Refinery, for ExxonMobil. I am now looking for a position where I am confident I can thrive and achieve, returning to a customer facing role where I have previously excelled, and where I can enjoy a less pressurised working environment.
I am really looking forward to working with likeminded individuals where diligence and hard work is recognised. I will commit to bringing a positive attitude to the workplace, taking on duties with enthusiasm and enjoying a more personable role where human contact and interaction is necessary component of the day.
I believe I would be a fabulous addition to your team. I will bring excellent customer service skills. From previous customer facing roles I know I am able to build a rapport and establish positive relationships quickly and with all manner of people. I offer genuine warmth, and I am alert to the needs of others. I consider carefully how I am be able to assist, taking into account their specific needs and then tailor my responses to ensure the most effective communication ensuring maximum understanding of product information, instructions and advice.
I understand the importance of keep abreast of new work information in order to be knowledgeable in my role. I routinely apply specialist training to everyday situations enhancing my ability to increase productivity, comply with standards and add value to the work I do. I understand the importance of keeping accurate documentation and ensure I follow procedures and systems to keep data secure yet suitably accessible when required.
I am meticulous neat and tidy, and possess a healthy attention to detail which allows me to organise my time and apply consideration to all aspects of my work, not just the task in hand. During a normal work day I can work independently, making multiple decisions regarding work priorities. Keeping on top of paperwork and email enquiries, while remaining alert to the needs of customers attending in person.