Gregor Black

Skills

Acting Duty Manager Experience: Demonstrated leadership at The Fife Arms by managing daily operations and overseeing guest check-ins and check-outs.

Concierge Team Leadership: At The Milestone Hotel, you led the concierge team, showcasing your ability to manage and motivate staff in a fast-paced environment.

Exceptional Customer Service

Personalized Guest Experience: Curated bespoke itineraries at Sleighs on the Royal Mile, highlighting your attention to detail and ability to cater to discerning clients.

Guest Relations Expertise: Strong focus on delivering excellent guest service, as evidenced by your roles in front office management and concierge services.

Operational Management Skills

Smooth Daily Operations: Successfully ensured operational efficiency in previous roles, maintaining high service standards consistently.

Coordination and Organization: Managed handovers to night teams and coordinated guest services, demonstrating organizational skills crucial for a Duty Manager.

Communication and Problem Solving: Proven ability to interact with guests and internal teams, ensuring smooth service delivery.

Adaptability and Local Knowledge- use of maps and local guides to assist guests with daily activities at the Fife Arms and Milestone Hotel respectively.

About

Gregor RG Black
14 Chester Street
New Town
Edinburgh
EH3 7RA

Sir/Madam,

I am writing to express my interest in the Duty Manager position at Premier Inn in Edinburgh. With a diverse background in hospitality management and a passion for delivering excellent guest service, I am excited about the opportunity to contribute to the success of your team and help ensure that Premier Inn continues to provide exceptional experiences for its guests.

My career began at The Fife Arms, where I worked in various roles within the front office team. This experience allowed me to develop a strong understanding of guest relations, booking management, and ensuring the smooth daily operations of the hotel. As Acting Duty Manager, I was entrusted with overseeing guest check-ins and check-outs, managing daily operations, and ensuring that the hotel's high service standards were consistently upheld.

Following my time at The Fife Arms, I moved to Sleighs on the Royal Mile in Edinburgh, where I curated bespoke itineraries for high-net-worth individuals. In this role, I organized luxury transportation, chartered private jets and helicopters, and coordinated exclusive private events. This experience sharpened my skills in providing personalized service to discerning clients, which I believe would translate well to the Duty Manager role at Premier Inn.

Most recently, I worked at The Milestone Hotel in Kensington and Chelsea, where I led the concierge team. I was responsible for coordinating guest services, overseeing handovers to night teams, and ensuring the smooth operation of the front-of-house team in a fast-paced, luxury environment. My ability to communicate effectively with guests and internal teams allowed me to provide seamless service and ensure that guests' needs were met promptly and professionally.

Having recently relocated back to Edinburgh, I am eager to settle into the city and contribute to the success of Premier Inn. I am confident that my background in hotel operations, guest relations, and team leadership will allow me to thrive in this role and make a meaningful impact on your guests' experiences.

I would be delighted to meet and discuss how my experience aligns with the goals of Premier Inn and how I can help ensure your hotel’s smooth operations. Thank you for considering my application. I look forward to the opportunity to speak with you further.

Kindest regards,
Gregor Black