Neil Sable

Skills

Customer Support & Issue Resolution – Handling customer inquiries, troubleshooting technical issues, and ensuring prompt resolutions.
Data Analysis & Reporting – Creating reports, analysing trends, and providing actionable insights.
CRM & Ticketing Systems – Proficiency in Intercom, SharePoint, JIRA, and other customer success platforms.
Process Optimisation – Identifying inefficiencies and implementing solutions to improve workflows.
Stakeholder Collaboration – Working closely with sales, product, and technical teams to enhance customer experience.
Communication & Client Engagement – Strong written and verbal communication skills for customer interactions and support.

About

Detail-oriented and tech-savvy professional with a strong background in customer support, data analysis, and stakeholder management. Experienced in troubleshooting client issues, providing data-driven insights, and ensuring high levels of customer satisfaction. Skilled in using customer success tools, analysing trends, and optimising processes to enhance client engagement. Adept at collaborating with cross-functional teams to drive improvements and deliver exceptional customer experiences.