Skills
● Leadership & Team Development: Coaching, mentoring, performance management, succession planning, recruitment.
● Sales & Revenue Growth: Sales forecasting, KPI management, promotional strategies, commercial decision-making.
● Customer Service Excellence: Customer relationship management, service standards implementation, complaint resolution.
● Operations & Inventory Management: POS systems, stock control, loss prevention, vendor relations, merchandising.
● Training & Development: Onboarding, training program development, coaching.
● Compliance & Safety: Health & safety regulations, legal compliance.
● Problem solving and decision making: Fast paced problem solving, and quick analytical decisions.
About
Results-driven retail manager with 7+ years of progressive experience, consistently exceeding sales targets and fostering high-performing teams. Proven ability to drive exceptional customer service, evidenced by regional "Best Customer Service" achievement. Adept at inventory management, POS system implementation, and strategic team leadership. Seeking a challenging retail management role to leverage expertise in sales growth, operational efficiency, and team development.
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