Shakeel Surti

Skills

Customer Service & Communication

Friendly and approachable demeanor

Ability to handle customer queries and complaints

Clear and effective verbal communication
Teamwork & Collaboration

Working effectively with colleagues

Supporting team members during busy periods

Problem-Solving & Initiative

Handling unexpected issues (Troubleshooting diagnosing it issues)

Ability to work independently when required

Time Management & Efficiency

Working quickly and accurately under pressure

Prioritizing tasks effectively
Numeracy & Attention to Detail
Handling money accurately at checkouts
Ensuring stock levels are correct
Adaptability & Flexibility
Willingness to work different shifts (weekends, evenings, holidays)
Ability to handle a fast-paced environment

Ticketing: RT Tracker, Email (Outlook), logging tickets Troubleshooting

Software: Active Directory (Performed password access support and created and maintained users and individual access through group membership and complied with security policies ITIL), Office365, Outlook (Created User Emails and set up Shared mailboxes (admin), Cisco, Microsoft Teams, Adobe suite and peripherals,

confident in the use of Excel, PowerPoint, Word

Communication, Customer Service talked over the phone , via email , in person

Networking: LAN, WLAN, VPN

Hardware Troubleshooting: Laptops, Desktops, Mobile Devices, Printers, and peripherals

About

I possess a strong work ethic, attention to detail, and the ability to work effectively both independently and as part of a team. I am a quick learner, always seeking opportunities to expand my knowledge and skill set. I believe that my dedication, enthusiasm, and willingness to take on new challenges will help me thrive in new dynamic professional environment.