Skills
• Customer Service Excellence – Strong interpersonal skills with a track record of delivering tailored product recommendations and building lasting customer relationships.
• Product Knowledge & Sales – Clear understanding of fashion and lifestyle products; experienced in using trend insights to drive sales and improve customer experience.
• Retail Operations – Proficient in stock handling, visual merchandising and inventory systems to ensure a clean, well-stocked and inviting store environment.
• Team Collaboration & Communication – Effective cross-functional collaborator, able to work alongside merchandising, marketing and logistics teams.
• Digital Literacy – Confident user of CRM tools, ERP systems and retail tech platforms; quick to adopt new systems to enhance in-store efficiency.
• Adaptability & Initiative – Comfortable working flexible shifts and managing competing priorities in dynamic retail settings.
About
Customer-focused and commercially aware retail professional with over 5 years of experience in sales, product buying and customer service within high-paced, fashion and lifestyle environments. Adept at delivering exceptional in-store experiences, driving product awareness and supporting diverse customer needs. Passionate about combining product expertise with a service-first approach to elevate the customer journey. Known for adaptability, communication skills, and a proactive approach to stock management and retail excellence.
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