Job description
Role Profile
Position Title: Warehouse Operative/Driver
Reporting to: Store Manager
Location: SO40 3SA
Purpose
To contribute to the smooth and efficient operation of the Warehouse, and deliver orders on time and in full in a professional and customer-friendly manner contributing to our strategy of being ‘Best Local Plumbers Merchant’ as recognised by our customers
Accountabilities
Understand the Graham Customer Promise and how it applies to your role
OPERATIONAL COMPLIANCE
Receive and Check incoming products against the Proof of Delivery, complete documentation (on-line and manual) as required and report damaged or missing products to Branch Manager
Ensure products are put away and stored in the appropriate area of the Warehouse
Pick products to customer orders, or for inter-branch transfers
Always ensure that you are operating in accordance with our safety standards, completing complete risk assessments and other safety processes and undertaking safety training as required for your role/branch
Conduct necessary vehicle maintenance and safety checks, reporting any issues to the Transport Supervisor or your line manager
Participate in stock management process and PPI, and other warehouse activities as required
Always observe and ensure compliance to warehouse environment and safety standards, ensuring that you keep delivery vehicles and operational areas clean, tidy and safe
Keep yourself up-to-date with any legislation and training requirement for your role, including licence requirements
Keep yourself up-to-date with new product knowledge
CUSTOMER OR INTER-BRANCH DELIVERIES
Load vehicles in accordance with H&S policies and procedures in preparation of delivery to customer.
Deliver and unload product delivery at customer premises, observing all health & safety requirements
Ensure all delivery processes are completed, including the usage of DMS. Ensure usage and compliance with the MDT system for all deliveries
Inform customers in advance of delivery to highlight problems and indicate approximate delivery time
Operating across the family branches to assist with holiday or absence cover
Ensuring customers (both internal and external) receive the highest standard of customer services at all times
Ensuring customers have everything they need, and if additional products are required, ensuring these are communicated to the relevant branch
Undertake other ad-hoc duties requested by your manager in relation to the operations of the hub or branch, including basic sales.
Behaviours –
Cultivate Customer Intimacy
Understand and anticipate the needs of your customers. Show a strong focus to meet customers’ needs while also being able to proactively provide solutions
Act as an Entrepreneur
Shows a strong commitment and a sense of ownership: being successful through your personal initiative and drive.
It also means having an impact and leaving your personal footprint on the results, performance and sustainability of the branch
Innovate
Anticipate and keep ahead of changes in markets, customers and technologies, identifying new opportunities. Create innovative solutions for customers
Be Agile
The ability to be quick in action and mind. Embracing change and being an active part of it.
Build an Open & Engaging Culture
Creating and open, collaborative environment. Accepting differences, being open to take both positive or negative feedback, being open to try new ways of working and collaborating. Creating an open and engaging environment for colleagues and customers alike
Qualifications / Technical Skills
Clean driving license at appropriate ATO
FLT license but not essential, full training can be provided
IT literate and digitally aware
Experience and Knowledge
Driving and delivery experience preferred
Warehouse experience advantageous but not essential
Strong customer service skills
Strong teamwork ethos
Knowledge of heating/plumbing industry could be advantageous
The ability to be quick in action and mind. Embracing change and being an active part of it.
Build an Open & Engaging Culture
Creating and open, collaborative environment. Accepting differences, being open to take both positive or negative feedback, being open to try new ways of working and collaborating. Creating an open and engaging environment for colleagues and customers alike
Qualifications / Technical Skills
Acceptable level of numerical and literacy
Comfortable with the use of technology and relevant computer systems to the role
Experience and Knowledge
Background in operation and logistics environment
Excellent customer service skills
FLT licence would be advantageous
Job Types: Full-time, Permanent
Pay: £25,500.00-£27,000.00 per year
Benefits:
· Company pension
· Profit sharing opportunity
Schedule:
· Monday to Friday
· Weekend availability (Alternate Saturdays 08:00 – 12:00)
Job Types: Full-time, Permanent
Pay: £25,500.00-£27,000.00 per year
Benefits:
- Company pension
- Profit sharing
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Southampton SO40 3SA: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Driving Licence (required)
Willingness to travel:
Work Location: In person
Application deadline: 04/10/2024
Reference ID: GrahDriv
Expected start date: 02/03/2025
