Assistant ManagerSupport the Store Manager (deputising when required) to lead the store team in creating an exceptional store environment and customer experience that drives commercial performance to maximise sales. Develop a high performing team by creating a great place to work with highly engaged colleagues.
Reports to: Store Manager
This role will: - Work closely with the Store Manager to set the store vision and direction. Drive continuous improvement and maintain a forward-thinking approach to deliver strategic goals in store. Act as a role model, lead and coach the store team to provide exceptional store environment and customer experience while optimising sales
Key Responsibilities: Sales & Customer Experience - Collaborate with the Store Manager to achieve the sales budget, and to maximise sales within each department, by using all available tools to reach and exceed targets
- Manage commercial planning, planograms and period layout plans across all departments and drive daily, weekly and periodic commercial performance with the store team
- Drive improved availability in-store with a consistent focus on size and option control to meet customers’ expectations
- Lead your team to build optimal stock levels and coach where necessary by reviewing the Stock Replenishment System
- Support the Store Manager to manage the resource planning and scheduling process to deliver the right people in the right place at the right time and within agreed budgets
- Provide coaching to team members by daily observation, in the moment feedback, support and recognition to deliver excellent customer service and colleague experience
- Lead the store team to create inspiring displays which enhance the customer experience attracting footfall and sales
- Manage customer complaints and queries in the first instance with a view to resolving them in line with our customer promise
People - Lead and support the store management team to recruit, develop and retain a high performing and engaged team
- Support the Store Manager with succession planning to develop talent pipelines
- Inspire the store management team to create a great place to work where communication and engagement are consistently delivered including cascading relevant information to store teams (Primark Way of Communicating)
- Communicate and promote Primark’s ethical, environmental and charitable initiative ‘Primark Cares’ and support the ‘Step Up’ Programme to make a positive impact in your store’s local community
- Act as a role model to your team maximising team engagement and performance through coaching, sharing and celebrating success
- Inspire and motivate a high performing team through regular feedback to drive a culture of continuous improvement and deliver a great in store experience
- Leverage the performance and potential of your team by identifying and improving talent with regular feedback
- Support the store management team and collaborate with the People & Culture team on Employee Relations matters and performance management
- Manage Workday effectively by responding to requests within timescales and activating system delegation to other managers in your absence
Operations / Cost Control- Lead and coach the store team to achieve excellence in operating standards in line with ‘The Way We Work’ manual
- Develop your team to effectively use the Stock Replenishment System (PSR) and review orders to support commercial planning
- Demonstrate robust knowledge of ‘The Way We Work’ manual and its application in store
- Accountable for management of the stockroom and all stockroom standards, policies and procedures
- Assist the Store Manager with protection of people, property and premises by securing cash, stock and property. Key holder responsibility including availability for emergency call outs
- Collaborate with the store management team to support the Store Manager with the daily running of the store (and deputise when required)
- Support the daily running of the store by adhering to all Primark’s policies and procedures
- Support the Store Manager in creating a culture of safe working, by enforcing and implementing all EHS policies, procedures and processes, proactively mitigating hazards and unsafe employee behaviours, that may arise
Skills & Experience- Strong people leadership and management skills with experience of developing teams through coaching and empowering them to deliver a great shopping experience
- Ability to engage and influence stakeholders through excellent communication skills
- Commercially astute with the ability to improve sales and exceed targets by analysing reports, monitoring patterns, and using systems and tools
- Experience of delivering excellence in customer service and store standards by developing others, setting and communicating clear expectations and encouraging, motivating and celebrating success
- Demonstrable experience in Primark having reached Department Manager level or previous experience of a similar level gained within a high volume, fast paced environment
