ABOUT THE ROLE
As a Hotel Leisure Assistant within the Front of House department, you will be an integral part of the hotel team, dedicated to providing exceptional guest experiences through outstanding customer service. You will play a key role in the summer operation of the Odney Hotel, serving food and beverages and ensuring the efficient and profitable running of the department.
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Pay Rate - £12.40 per hour
Contract type - Permanent & Fixed Term contract until September 2025
Location - Odney Club, Cookham
Hours - Full & part time positions available. A mix of shifts on a rota basis, including weekends - earliest start time: 07:00 and latest finish time: 22:30 for over 18’s (22:00 under 18’s)
If you are looking for a country club hotel with something different and some history to work in, then The Odney Hotel, our Place by the River, could be for you. This is a beautiful and unique John Lewis Partnership-owned hotel, set on 130 acres by the River Thames in Cookham, Berkshire. It offers both character and charm to our guests.
The guests can stay in one of 5 beautiful houses on the site, or one of Airbnb’s each maintaining the period look of its time with access to the picturesque grounds including a private stretch of river, water gardens, a pool, and sports facilities. The main house, Lullebrook Manor and its grounds are thought to have been the inspiration for the classic novel The Wind in The Willows bringing history along with relaxation.
Relaxation can be further achieved with a visit to our Wellbeing suite, offering beauty treatments and massages or afternoon tea on the terrace, a drink in the bar or a meal overlooking the river.
Key responsibilities
Food service - serving guest orders from kitchen to table, clearing tables daily and weekly hygiene checks.
Cleaning down and resetting rooms in readiness for the next service.
Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.
Resolving guest queries/complaints at the first point of contact.
Interacting with guests, sharing product knowledge on drinks and food.
Flexibility to support other departments, where needed: Assisting with housekeeping: stripping the rooms after guests depart, changing towels and linen. Remaking beds, cleaning bathrooms, vacuuming, dusting, general cleaning and changing the teas and coffees.
Assisting where needed at the pool and amenities operation.
Knowledge of the chemicals required, ensuring compliance with food safety regulations (training provided).
Essential skills/experience you’ll need
Experience in a customer-facing role
Confidence and resilience to manage guest queries and feedback.
Experience to meet the multiple needs of customers, often simultaneously
Desirable skills/experience you may have
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Closing Date:
April 15, 2025
Pay:
Contract Type:
Temporary
Hours of Work:
Full & part time positions available. A mix of shifts on a rota basis including weekends - earliest start time: 07:00 and latest finish time: 22:30 for over 18’s (22:00 under 18’s)
Job Level:
Partnership Level 10
Where You'll Be Working:
Odney Club, Odney Lane, Cookham, Berkshire, SL6 9SR
ABOUT THE PARTNERSHIP
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
