Job Description:
Orthopaedic Clinic Coordinator
Cromwell Hospital, London SW5 0TU
Permanent
£29,000 to £36,000 + Excellent Benefits
Full time 37.5 hours per week (Shifts patterns – Monday to Friday between 8am and 8pm with occasional Saturdays)
We make health happen.
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.
Under the general guidance of the Primary Care Manager, you’ll be responsible for all activities in the clinic. You will be there to provide a link between Hospital, Patients, Consultant and other users. You’ll be coordinating patient registration, preparation of outpatient accounts, receipting payment for hospital services, book follow up appointments and booking further tests including diagnostic requests.
You’ll help us make health happen by:
Actively Meet and Greet patients and visitors in a warm, respectful and courteous manner at all times , acting in a way that actively contributes to the promotion and improvement of the Cromwell Hospital brand and in line with the Cromwell Hospital’s ABC Standards.
Issue Medical Record Numbers, front sheets, labels, make up medical records and other administrative documents as required.
Provide efficient and effective administrative support in running of the clinic or in facilitating tests, or procedures.
Deal with letters of guarantee and liaise with insurance companies and Embassies as required.
Respond to all enquiries regarding hospital facilities or re-direct enquires to the correct departments when needed. Deal with all Reception queries and complaints in a courteous and timely manner
Ensure that all staff and patients are fully aware of hospital charges, ascertaining methods of payment and calling the appropriate companies for guarantee letters or insurance as required according to departmental and hospital procedures.
Action all requests from patients, doctors, and visitors to the hospital courteously, promptly and efficiently.
Interview patients in a polite and friendly manner in order to obtain relevant information for registration purposes; updating patient details at each appointment; inputting all information accurately onto the computer system.
Receive payment from all patients in respect of hospital services provided and maintain integrity of personal float. Ensure transactions are correctly recorded and receipted. Allocate cash to carriers or patients in accordance with billing agreements as required.
Raise cash or credit card refunds and obtain authorisation as required
Make follow-up bookings for patient after the appointment.
Assist patient with booking further tests or consultations.
Key Skills / Qualifications needed for this role:
Experience within Healthcare administration/coordinator
Experience working within orthopaedics is desirable
Patient facing experience
Excellent communication skills and strong interpersonal skills
Excellent organisational skills
Good attention to detail
Enthusiastic
Able to build good relationships
IT literate
Can work well under pressure
Excellent team player
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Annual Health Services Bonus Scheme
Support with travel costs via a season ticket loan or cycle2work
Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Cromwell Hospital has recently been awarded the Inclusive Employers Standard (Bronze), recognizing its commitment to fostering an inclusive workplace. This prestigious accreditation highlights the hospital's dedication to diversity, equity, and inclusion, as well as the efforts of its teams, Executive Leadership, and the REDI (Respect, Equality, Diversity & Inclusion) Network.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately
Time Type:
Full time
Job Area:
Administration
Locations:
Cromwell Hospital London
