The RPA Delivery and Operations Manager is responsible for overseeing the end-to-end delivery, maintenance, and operations of Robotic Process Automation (RPA) solutions. This role focuses on infrastructure, platform stability, governance, and operational excellence, ensuring seamless RPA deployments while managing technical and business expectations
1. RPA Delivery & Governance
•Lead the end-to-end delivery lifecycle of RPA solutions, from design, development, deployment, and support.
•Define and enforce RPA governance best practices, including coding standards, security, and compliance.
•Collaborate with business teams, developers, and infrastructure teams to align RPA solutions with enterprise IT strategy.
•Ensure quality assurance, scalability, and high availability of RPA solutions.
2. Infrastructure & Platform Management
•Oversee the RPA infrastructure setup, including on-premise, cloud, and hybrid environments.
•Manage RPA platform architecture, ensuring high availability, performance, and security.
•Work closely with IT teams to maintain and optimize virtual machines (VMs), servers, databases, and cloud resources supporting RPA bots.
•Ensure patching, upgrades, and disaster recovery plans for RPA platforms (e.g., UiPath, Automation Anywhere, Blue Prism).
3. Operations & Support
•Monitor and maintain RPA bot performance, ensuring minimal downtime and quick issue resolution.
•Implement incident management, root cause analysis, and continuous improvement strategies.
•Establish and oversee 24/7 bot monitoring, alerts, and automated health checks.
•Work on scalability planning for infrastructure and manage license utilization.
4. Security & Compliance
•Ensure data security, access controls, and compliance with regulatory standards like GDPR, HIPAA, etc.
•Implement role-based access controls (RBAC) and encryption mechanisms for RPA systems.
•Collaborate with cybersecurity teams to perform risk assessments and vulnerability management.
5. Stakeholder & Vendor Management
•Work closely with business units, IT teams, and automation CoE to align RPA objectives with business goals.
•Manage relationships with RPA vendors, third-party service providers, and consultants.
•Evaluate and recommend new RPA tools, platforms, and cloud migration strategies.
•Bachelor’s/Master’s degree in Computer Science, Information Technology, or related field.
•7+ years of experience in RPA delivery, infrastructure, or IT operations.
•Hands-on experience with RPA tools (UiPath, Automation Anywhere, Blue Prism, or Power Automate).
•Strong knowledge of cloud platforms (AWS, Azure, GCP) and on-premise infrastructure.
•Experience in CI/CD pipelines, DevOps, and automation frameworks.
•Familiarity with ITIL framework, service management, and incident resolution processes.
•Strong problem-solving, leadership, and communication skills.
Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers.
Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues.
Tesco Business Solutions:
Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation.
