I am accountable for the promotion, facilitation, maturity, delivery and impact of Process Experience globally across designated Functions internal and external to TBS to
build a sustainable CI/OpEx and Process maturity and culture delivering tangible direct and indirect benefits as well as improvements in Customer, Supplier and Colleague
experience.
I am accountable for the promotion, facilitation, maturity, delivery and impact of Process Experience globally across designated Functions internal and external to TBS to
build a sustainable CI/OpEx and Process maturity and culture delivering tangible direct and indirect benefits as well as improvements in Customer, Supplier and Colleague
experience.
In this job, I am accountable for:
Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:
- Partner senior leadership stakeholders both internal and external to TBS in the development of CI/OpEx and Process capability and culture across their functions
- Build a prioritised pipeline of GPX programmes and projects that support the functional business objectives and plans of senior stakeholders
- Ownership and development of GPX business cases and proposals through idea inception, creation, sign off, delivery and closure
- Develop transformation and maturity plans at functional and operational level
- Oversight and leadership of GPX opportunity, scoping and health/maturity assessments
- Ownership of GPX mandating with senior stakeholders and their teams
- Accountable for multiple GPX programmes and projects and their benefit delivery in terms of People, Quality, Cost and Delivery (PQCD) KPIs
- Trusted advisor to functional senior leaders and their teams and able to challenge, support, advise and collaborate
- Business and Group-wide thought leadership and development of CI/OpEx and Process maturity and CI Operating Model development
- Expert design and delivery/facilitation of strategic and functional Kaizen Events
- Lead Business Unit scale/scope cost transformation Discovery processes to identify efficiencies, process, people and technology solutions
- Alignment of Functional CI capability and collaboration and development of cohesive functional support and delivery with other change and improvement teams
- Centre of Excellence lead within team with expertise ownership and development of appropriate key methods and models
- Ownership of accreditation strategy and programmes within partnered function(s)
- Oversight, leadership, development, coaching and mentoring of WL2/WL1 in OpEx/CI/Change
- Ownership of governance, communication, reporting, management and PQCD of programme delivery and outcomes within the partnered function(s)
- Development and ownership of internal and external revenue streams/income/cross charging for areas of accountability
- Building a network and community of group wide and external stakeholders aligned to the partnered function(s)
- Design and delivery of leadership training and workshops
- Ensuring alignment of processes to Tesco Service Model & Process Architecture principles
Key people and teams I work with in and outside of Tesco:
People, budgets and other resources I am accountable
for in my job:
Global Functional Leadership Teams
Accountable for building capability in Lean Six Sigma and Change Management in
Global Ops Managers & Team Leaders
Tesco colleagues globally across designated Value Chain Functions
Global Process Experience Team
Global Change and Transformation Teams
Accountable for the WL2/WL1 Consultants globally across GPX team
TBS COO Team and Enabling Functions
Group Enabling Functions
Accountable for internal income/cross charging/external revenue and CI benefits
Functional Business Partners
approval and sign off
External OpEx/CI and Industry Networks and Stakeholders
Operational skills relevant for this job:
Experience relevant for this job:
Leadership Capability
Internal or external operations consulting delivery
Business Development
Lean Six Sigma Programme and Project work, Leadership and manager coaching
Operating Model Design and Transformation
of Lean Six Sigma projects
Workshop and Training delivery
How to use Change Management methodologies and techniques when deploying
CI Coaching and Mentoring - Teams, Champions, Leaders
change
Content Design
Cost transformation analysis and design solutions
Programme and Project Management
Experience in Design Thinking and best to utilize this in different environments
CI/Lean Six Sigma Methodologies, Tools & Techniques
Coaching of Teams, Managers & Leaders in Lean & Change Management in large
Use of MS Office
organizations
Stakeholder Engagement
Deploying/supporting deployment of Behavioral Change programmes in large
Change Managment Methodologies, Tools & Techniques
organizations
Business Case Development and Cost/Benefit Analysis
Influencing at all levels with regards to initiating and deploying change
Lean, Six Sigma & Change Managment Qualifications desireable
Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers.
Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues.
Tesco Business Solutions:
Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation.
