Refer to You will be responsible section
• Following our Business Code of Conduct and always acting with integrity and due diligence • Identifying operational improvements and finding solutions by applying CI tools and techniques • Responsible for completing tasks and transactions within agreed KPI's • Knows and applies fundamental work theories/concepts/processes in own areas of work • Resolving user queries in a timely manner and have attention to detail to identify issues • Need to work in UK shifts and weekend working • Responsible for voice and ticket contact • Should have attention to detail to be able to clearly understand what query is being raised and therefore ensure that it is addressed effectively • Should have speed in terms of handling large volumes of queries and ensure these are closed within agreed SLA • Ensure that the query / issue is understood correctly "the first time" round and therefore; resolution should be accurate and address the query / issue adequately • Should be pro-active and resilient in order to work with all the various teams involved in resolving the queries • Find opportunities for improving controls; recognizing financial benefits • Ability to work as a great teammate across multiple teams and close user queries in a timely manner; ensuring user satisfaction is maintained at all times • To be able to create various management reports through various data bases to summarize the problem
Basic MS Office – Excel;
- Speed and Accuracy
- Active Listening
- English Speaking; Reading and Writing
- Logical Thinking
- Eye to detail
- Planning and Organising
- Basic numeracy skills
Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers.
Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues.
Tesco Business Solutions:
Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation
