Job Description
The Regional Food & Beverage Operations Manager acts as a strategic partner to the Regional Director for London, providing operational expertise, commercial insight, and venue support to drive the performance of the F&B offering across Grosvenor Casinos’ 7 London venues.
This role focuses on enhancing customer experience, optimising profitability, and ensuring operational excellence across all F&B operations.
The ideal candidate will be a dynamic, customer-focused professional with a strong background in multi-site hospitality operations with a demonstratable, proven ability to influence and collaborate with operational teams. A team player and ultimately someone with a passion for hospitality who can implement change whilst bringing a team along with them.
In this role, you will:
Strive to achieve Operational Excellence:
- Partner with the Regional Director and casino management teams to ensure the delivery of high-quality F&B services across the region’s casinos.
- Manage your region delivering exceptional operational standards, quality food and beverage and service levels always identifying areas for improvement and helping share best practice across your region and beyond.
- Support the implementation of F&B policies, procedures, and standards to ensure consistency and compliance across the region.
Enhance Commercial Performance:
- Analyse F&B performance metrics (e.g., revenue, margins, waste, and customer satisfaction) to identify trends, risks, and opportunities.
- Work with casino managers to develop and execute strategies to drive F&B revenue growth and improve profitability.
- Support the development and launch of new F&B products, menus, and promotions to enhance customer engagement and satisfaction.
Deliver a Customer Experience that exceeds expectations:
- Monitor and evaluate customer feedback with the casino management teams to identify areas for improvement in the F&B offering.
- Collaborate with operational teams to ensure a seamless and memorable customer experience across all F&B touchpoints.
- Champion initiatives to enhance service quality, menu innovation, and overall customer satisfaction.
Achieve consistency through strong Training & Development:
- Support the training and development of F&B venue teams to ensure the highest standards of service and operational efficiency.
- Share best practices and provide coaching to casino managers and F&B staff to drive continuous improvement.
Enhance Stakeholder Engagement:
- Build strong relationships with casino managers, F&B teams, and central support functions to foster collaboration and national/regional alignment.
- Act as the key point of contact for F&B-related queries and initiatives within the region.
- Communicate effectively with stakeholders at all levels to ensure the successful delivery of F&B objectives.
Required Key Skills & Competencies:
- Strong understanding of F&B operations, including food safety, menu development, and customer service.
- Excellent commercial acumen with the ability to analyse data and make informed decisions.
- Proven ability to influence and collaborate with operational teams to drive results.
- Strong problem-solving skills with a focus on delivering practical solutions.
- Excellent communication and interpersonal skills, with the ability to engage and motivate teams.
- Passion for delivering exceptional customer experiences.
What do you need?
- Minimum of 3 years of experience in a senior F&B role within the hospitality, leisure, or gaming industry.
- Proven track record of driving F&B performance and profitability in a multi-site environment.
- Experience in menu delivery , cost control, and inventory management.
- Knowledge of food safety regulations and compliance requirements.
- Experience in training and developing F&B teams (desirable).
What We Offer
- Competitive salary and benefits package.
- Opportunity to work with a leading brand in the gaming and hospitality industry.
- A dynamic and supportive working environment with opportunities for professional growth.
- Travel across London to work closely with casino teams.
- An exciting future with opportunities to grow.
This role is pivotal in driving the success of Grosvenor Casinos’ F&B offering in the London region. If you are a passionate and commercially focused F&B professional with a commitment to excellence, we would love to hear from you
Qualifications
Additional Information
How to Apply: If you are interested in exploring new career opportunities with Grosvenor Casinos, please submit your CV and a cover letter outlining your areas of interest and expertise.
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