The Assistant Cleaning Manager will play a key role in managing and enhancing cleaning services, ensuring that all performance targets are met and exceeded.
Job Description
You will be responsible for the day-to-day liaison with the client, maintaining a strong and professional relationship while delivering a high standard of service.
In this role, you will provide leadership and support to the cleaning teams, driving efficiency, quality, and workplace culture improvement. Your ability to motivate and manage staff will be essential in creating a positive and productive working environment.
This is a fantastic opportunity for a driven individual to develop their leadership skills within a respected organisation. Apply today to take the next step in your career!
Key Responsibilities
Provide direction, guidance, and support to all ISS staff, ensuring they can perform effectively.
Manage inventory and supply orders for cleaning materials and equipment, maintaining necessary stock levels.
Oversee day-to-day service operations, supporting supervisors, monitoring officers, and management with operational and administrative tasks.
Continually monitor cleaning standards to ensure expectations are met.
Complete relevant documentation and maintain accurate records for company systems, including sickness procedures, quality audits, training, and performance monitoring (PMS).
Assist in collating and completing company reports and documentation within agreed timescales (PMS).
Monitor and manage sickness levels on site, ensuring HR processes are followed for absenteeism.
Foster effective working relationships with stakeholders (colleagues, patients, visitors, and staff) to ensure service satisfaction and long-term commitment.
Manage and evaluate service objectives and targets as outlined in the business plan, assisting with plans, budgets, and forecasts.
Ensure quality monitoring, activity reporting, and performance monitoring are properly implemented according to company policy and procedure.
Professional and Personal Competencies/Qualifications
Working knowledge and understanding of Level 3 Health & Safety.
BICS qualification.
Understanding of Support Services in Healthcare (or equivalent) at NVQ Level 2.
Customer Care Training.
Previous experience managing or supervising within a service contract.
Strong knowledge of equipment and Health & Safety regulations.
Experience in labour management.
Previous experience in financial accounting.
Experience working with Trade Unions.
Strong organisational skills.
Proven ability to manage, lead, and motivate teams effectively.
Excellent communication skills, capable of engaging with people at all levels.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
